Customer Services

The focus of everything that we do at Hobbs is customer service. We are, after all, a service provider - a team of people with the aim of providing contract print services to our large and loyal customer base. Our customer services team is led by Colin Richardson, who works closely with our Account Managers in particular. They are the 'eyes and ears' for their named customers ensuring that the jobs go through the factory on time and to budget.

As a demonstration of our commitment to customer service, the account management team has been further augmented by the appointment of Jane Wells in May 2007. Jane brings with her 15 years of account management experience in our industry and has fitted well into the team, supporting the account managers in their proactive work with our customers.

If you would like to discuss how we might work with your company to provide a first class print service, click on Colin!

Colin Richardson

NVQ-uality

The desire to be the best service provider in our market sector has spurred on even more of our customer service and management teams to take the challenge of the externally assessed NVQ qualifications.

Congratulations to Russell Hack, Sylvia Beecham, Colin Richardson, Paul Smart, Nicola Chambers and Danny Adams who have all achieved recognition in attaining their NVQ Level 4 in Operational Management. Also, directors Graham Bromley and Terry Ozanne have successfully gained qualification at NVQ level 5 in strategic management.

We still have more members of our management team studying towards qualification at NVQ level 4 in operational management and another strand of customer focused team members (account managers and sales staff) who are qualified or working to their Customer Service NVQ Level 3 qualification, as this focus is an ongoing commitment to improve the quality of our service year-on-year. We aim to be totally professional in the way we manage customers' work when it is in our care.

The account management team at Hobbs are: